Privacy Policy
Last Updated: January 16, 2025
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Introduction
Lifetime Heating and Cooling (“we,” “our,” or “us”), located at 624 Executive Drive Suite B, Willowbrook, IL 60527, is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our company.
Information We Collect
Personal Information
We may collect the following personal information:
- Name, address, email address, and phone number
- Service history and preferences
- Payment information
- Property information related to HVAC services
- Service area location (including but not limited to Willowbrook, Burr Ridge, Hickory Hills, and other served communities)
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on pages
- Referring website addresses
How We Use Your Information
We use the collected information for:
- Providing heating, cooling, and air quality services Processing payments
- Communicating about appointments and service updates
- Sending promotional offers and newsletters
- Improving our services and website functionality
- Responding to service requests and customer support needs
- Maintaining service records for warranty purposes
- Complying with legal obligations
How We Use Your Information
We may share your information with:
- Service technicians and employees who need it to provide services
- Third-party service providers who assist in our operations
- Payment processors for transaction processing
- Legal authorities when required by law
- Business partners with your explicit consent
We do not sell your personal information to third parties.
Security Measures
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of sensitive data
- Secure storage systems
- Regular security assessments
- Employee training on privacy practices
- Limited access to personal information
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Withdraw consent for data processing
- Request a copy of your data
Contact Information
For privacy-related questions or concerns, please contact us at:
- (708) 907-1243
- [email protected]
- 624 Executive Drive Suite B, Willowbrook, IL 60527
Cookie Policy
Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences.
Changes to Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this Policy periodically.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
California Privacy Rights
California residents may have additional rights regarding their personal information under state law. Please contact us for more information about your California privacy rights.
Data Retention
We retain personal information for as long as necessary to:
- Provide requested services
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
International Data Transfers
While we primarily operate in Illinois, any international data transfers will comply with applicable data protection laws and regulations.